Frequently Asked Questions
Everything you need to know about our furniture, customization, delivery, returns and care.
Products & Customization
What are your products made from?
Our furniture is made from solid European oak — no MDF or veneer. We use real wood for its durability, natural character and ability to be maintained and refinished over time.
Can I choose the size, height and finish?
Yes. Most of our furniture is available in multiple sizes, heights and oak finishes, depending on the design. You can choose the available options directly on each product page.
Can you make a custom size?
In many cases, yes. If you need a size that isn't listed on the product page, contact us with the dimensions you have in mind and we'll let you know what's possible.
Will my furniture look exactly like the photos?
Every piece of solid oak is naturally unique. Grain pattern, texture and tone may vary slightly from the photos — these natural variations are part of what makes each piece individual.
How do I choose the right oak finish?
Lighting, surrounding colors and your screen can all affect how a finish appears. For the most accurate representation, we recommend ordering our oak color samples and viewing them in your own space.
→ ORDER COLOR SAMPLES
How do I choose the right size or height?
As a general guide, a coffee table should be around ½–⅔ the length of your sofa and approximately the same height as — or slightly lower than — the sofa seat. You can also use our Size and Height Guides, or contact us with your sofa dimensions for help choosing.
→ Guide
Where is your furniture made?
Our furniture is designed and made in our own workshop in Kyiv, Ukraine. From prototyping and woodworking to sanding, finishing, inspection and packing, the process is handled by our own team.
Shipping & Delivery
How long will my order take?
Most of our furniture is made to order. The current estimated delivery time is shown on each product page and at checkout, so you'll know what to expect before placing your order.
Do you offer free shipping?
Yes. We offer free shipping to the destinations currently available through our online store.
Are duties and taxes included?
Yes. For destinations where we offer duties-and-taxes-included delivery, the price you see at checkout includes applicable import duties and taxes — there should be no unexpected import charges upon delivery.
Can I track my order?
Yes. Once your order has been shipped, we'll send you tracking information so you can follow its journey to your door.
Will multiple items arrive together?
We try to ship items together whenever practical, but larger orders may be sent in separate packages or shipments. If your order is split, you'll receive tracking information for each shipment.
Assembly & Care
Does the furniture require assembly?
Some of our furniture requires minimal assembly for safe and efficient shipping. When assembly is required, it is designed to be simple and instructions are provided.
Do I need any tools?
This depends on the product. Any tools or hardware required for assembly are specified in the product instructions.
How do I care for solid oak furniture?
For everyday care, wipe the surface with a soft, slightly damp cloth and dry it afterwards. Avoid harsh cleaning products, prolonged moisture and placing very hot objects directly on the wood.
Can the finish be refreshed or repaired over time?
Yes. One of the advantages of solid oak finished with hardwax oil is that the surface can be maintained and refreshed over time. Minor signs of everyday use can often be treated without replacing the furniture.
Returns, Damages & Warranty
What is your return policy?
Yes. Eligible items can be returned within 30 days of delivery, provided they meet our return conditions. Return shipping costs may apply depending on the reason for the return.
What if my order arrives damaged?
If your order arrives damaged, contact us as soon as possible and send photos of the item and packaging. We'll review the issue and work with you to make it right.
What if I receive the wrong item?
If you receive an incorrect item or configuration, contact us with your order number and photos of what you received. We'll review it and arrange the appropriate solution at no additional cost to you.
Do you offer a warranty?
Yes. Our furniture is covered by a 5-year warranty against manufacturing defects. The warranty does not cover normal wear, natural characteristics of solid wood, accidental damage or damage caused by improper use or care.
Ordering & Payment
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country. We support major payment methods offered through our secure checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible. Because our furniture is made to order, changes or cancellations may not be possible once production has started.
Contact Us
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