RETURNS & DAMAGES
Changed your mind or something arrived damaged? Here’s everything you need to know about returns, refunds and damaged deliveries.
Returns made simple
01 — Contact us
Contact us within 30 days of delivery and let us know you'd like to return your item.
02 — Prepare your return
The item should be unused and returned in its original condition and protective packaging.
03 — Send it back
Return shipping costs are the customer's responsibility unless the item arrived damaged or there was an issue with your order.
04 — Receive your refund
Once your return arrives and is inspected, we'll process your refund to the original payment method.
Did your order arrive damaged?
Please inspect your order when it arrives. If you notice any damage, contact us as soon as possible and include photos of both the item and its packaging.
1. Take photos → product + packaging
2. Contact us → order number + photos
3. We'll review it → We'll review the issue and find the appropriate solution.
Return conditions
- Returns can be requested within 30 days of delivery.
- Items must be unused and in their original condition.
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect.
- Refunds are issued after the returned item has been received and inspected.
- Items returned in a different condition may be subject to a partial refund.
- Custom orders made to specifications outside the standard options available on our website are reviewed separately and may not be eligible for return.
Contact Us
Need to start a return?
Send us your order details and we'll guide you through the next steps.
